TERMS & CONDITIONS

Contact Details

If you have any suggestions or comments please email us at sales@world-secrets.co.uk
Our contact details: World Secrets
Castellau Fach Farm, Llantrisant, Glamorgan, South Wales, UK, CF72 8LP
Phone: +44 (0) 7908 449116
Email: sales@world-secrets.co.uk

Making a purchase

Click on any items that you wish to buy and put them into the shopping basket. After you have finished, click on “Checkout”. You will then be asked for your details.

We accept credit card payment. If you are shopping from outside the United Kingdom, your credit card company will convert the transaction to your own currency.

We accept Visa/Mastercard/Maestro and Visa Debit. Our contact number is shown above if you wish to make an enquiry or order over the phone.Click on any items that you wish to buy and put them into the shopping basket. After you have finished, click on “Checkout”. You will then be asked for your details.

Delivery and Handling

We aim to post your order as soon as possible and at least within three working days, however if you need your order before this then please let us know and we will do our best to make this happen. You will be notified by email when your order has been dispatched.

Whilst we strive to ensure that all the goods shown on our website are available we cannot guarantee that they will be. If the items you have chosen to order are not available, we will notify you by email as soon as possible and will offer a full refund or an alternative item.

We will be posting via Royal Mail and Hermes

World Secrets will charge a set amount on each order, irrespective of the number of items ordered.

In the United Kingdom the delivery charge for an order up to the value of £10.00 is £1.50 per order, any order over £10 is £4.50. This will be calculated during the checkout process and will be clearly displayed before payment is taken.

European countries will be charged £20.00 delivery per order. All countries outside of Europe will be charged £35.00 delivery per order. If you live outside of the UK your delivery may be subject to import duties or local taxes. If this is the case, it will be your responsibility to pay these.

Returns and Refunds

If you are in any way unhappy with your order you must notify us as soon as possible and you may return it within 14 days for a full refund (less postage) or exchange, provided it is in perfect condition and unworn . Please retain proof of purchase. We regret we do not offer free postage on exchanged or returned items. We advise using a signed for delivery when returning items, as we cannot be responsible for any returns that are lost in the post.

Guarantee

Every care has been taken to ensure that product descriptions and photographs are accurate. However, while the on-screen colours are a good representation, there will be slight variations due to browser and flash settings

Tax

All orders are VAT free.

Credit Card Security

Cards details are encrypted and stored on a secure server

Privacy

World Secrets does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item and to store delivery addresses if you register.